Open Records Requests

branded mobile app
Citizen Portal for Digital Submission
Centralize all public record requests and citizen communications through a web portal or mobile app.
Staff Dashboard for Tracking Requests
Manage all your Requests and auto-assign tasks to staff or other departments for fulfilling requests.  Track internal activity and all citizen communications on each request.
Automate Workflows
Automatically calculate response dates automate reminders based on due dates to keep you on time. Includes Redaction review workflow within the software.
Leverage powerful reporting tools to view metrics and improve performance.
Help manage public records requests by streamlining requests, automating workflows, and improving the citizen experience.

GOGov Citizen Request Management Software can help you reduce your workload and simplify your Freedom of Information Act (FOIA) requests.

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Hundreds of Agencies Trust GOGov

Truly Flexible CRM that bends to your needs!

More than just records requests, GOGov CRM is an intelligent, user friendly solution for managing all of your agency service requests!
Street Repairs

Manage all your citizen complaints for potholes, sidewalk and street sign repairs by assigning work orders to field crews.

Code Enforcement

Complaints like graffiti, abandoned vehicles, tall grass and weeds can easily be reported and send to Code Enforcement.

Facilities Management

Use Internal requests and schedule recurring tickets to help manage your facilities.

Public Record Requests

Keep up with open records laws by tracking FOIA, OPRA and other public record requests from citizens.

IT Ticketing

Internal topics allow IT helpdesks to manage their backlog of tickets and manage issues to resolution.


Basic helpdesks or even full 311 call centers for citizens will find our software helpful in finding answers and handling inbound calls.


Issues Resolved


Citizens Engaged

"When I say GOGov staff is hands-on, and listens to the client’s needs and demands – You can count on that statement! The support team worked with our Division in setting up our software, and to handle the data conversion from the previous software into GOGov."

Lorena Ritchey
City of Palm Desert, CA

"The team at GOGov helped us design, test, and deploy a branded Mobile App for the City of Oregon City. Our staff are getting better details from citizens, our citizens appreciate the tool, and as an Administrator, I am very pleased with GOGov’s support!"

Erik Hopwood
City of Oregon City, OR

"I actually have used their Code Enforcement software for multiple jurisdictions, and I absolutely love it. I use my mobile hotspot and laptop in the field to document cases, and to upload photos to the cases via my phone and work form my truck."

Christopher Pratt

"When I began working for the City of Zumbrota in 2019, we were lacking a quick and efficient way to get urgent information to our residents. GOGov has filled that void for us! Plus the team at GOGov have been exceptional to work!"

Miranda Raasch
City of Zumbrota, MN

"Throughout my career I have used many types of code enforcement software programs but cannot recommend anyone higher than GOGov. Their  software expertise has made a tremendous impact on the success of our Code Enforcement Division."

Milan M. Mrakich
City of West Covina, CA

"Using GOGov has provided us the opportunity to do the work that matters rather than spending all day researching owners and handwriting violations.  After using the program for a few years we have seen a decrease in blighted properties and the consistency and accuracy has increased our success rate in court.

Lyle Huffman

"As a longtime customer, we are still very happy with the flexibility and features GOGov offers us with their CRM. And most notably, the support we receive is always quick, professional, and attentive to our specific needs"

Frankie Rios

"The Town of Benson needed a way to connect with their citizens that allowed for two-way communication and GoGov has made that happen!    GoGov was a simple implementation and very easy to navigate through!”

Kim Pickett
Town of Benson, NC

"Accountability from our employees has improved with GOGov compared to our previous CRM provider. With the ability to contact residents directly on the platform, our employees are more efficient in resolving service requests than before."

Paolo Beltran