Products

Citizen Requests/311 (CRM)

Your all-in-one CRM, 311, helpdesk and Citizen Engagement software to help improve citizen satisfaction and run your organization.

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BENEFITS

Benefits of our Local Government Citizen Requests/311 Software

GOGov Citizen Request Management is software that makes government simple for citizens, staff & elected officials.

Request Management

Centralize & organize citizen requests with GOGov CRM.

Branded Mobile App

Provide your citizens with a mobile front door.

Reporting

Make intelligent data-driven decisions.

HUNDREDS OF AGENCIES TRUST GOGOV

Citizen benefits

City Hall in the Palm of your Hand

Branded Mobile App

One place to access all notifications and important information directly from your local municipality.

Service Portal

Allow for easy request submission & 24/7 access to services and information through the fully searchable knowledge base.

Track Messages

Citizens can check the status of their issues at their convenience. Real time push notifications & alerts proactively keep them up to date as their issues are resolved.

‍Join Hundreds of Communities

Around the Country‍

Who are building better communities by connecting citizens and government

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STAFF benefits

Work Smarter

Manage and Route Requests

Requests are automatically routed to the correct department & staff for resolution. Visualize all issues on a map for day planning and trend spotting.

Assign & Track Work

Work crews can access their assignments in the field, update their progress, as well as track labor & material costs.

Integrations

Our vast integration library enables you to provide a single front door for citizens while connecting all your backend systems.

Local Goverment Powered by GOGov

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Issues Resolved

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Citizens Engaged

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Violations Resolved

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Letters Sent

Integrations

Our vast integration library enables you to connect all your backend systems, ensuring you have your data where you need it most.

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Manager benefits

Manage with Confidence

Escalations & SLA's

Define SLA’s to ensure that standards are being met by your staff. If they are not, escalations can alert management, allowing their attention to be focused where its needed most.

Reporting

Citizen request data is a powerful resource for decision makers. Measure a single department or agency wide, elected officials will be stunned with the amount of detail you can provide about their district!

Customer Satisfaction Surveys

Collect valuable feedback that citizens give about their experience. Surveys can be automatically sent following issue resolution to allow citizens to rate their experience.

View Your Department Tickets

Dashboards & filters allow department managers to view all issues submitted for their department.

We are still very happy with the flexibility and features GOGov offers us

"And most notably, the support we receive is always quick, professional, and attentive to our specific needs"

Frankie Rios

City of Santa Clarita, CA

The team at GOGov help us design, test, and deploy a branded Mobile App of Oregon City

"Our staff are getting better details from citizens, our citizens appreciate the tool, and as an Administrator, I am very pleased with GOGov’s support!"