(925) 456-4468


Support center


Citizen Requests/311 (CRM)

Your all-in-one CRM, 311, helpdesk and Citizen Engagement software to help improve citizen satisfaction and run your organization.

Benefits of our Local Government Citizen Requests/311 Software

GOGov Citizen Request Management is software that makes government simple for citizens, staff & elected officials.
Request Management
Centralize & organize citizen requests with GOGov CRM.
Branded Mobile App
Provide your citizens with a mobile front door.
Make intelligent data-driven decisions.
Citizen benefits

City Hall in the Palm of your Hand

Branded Mobile App
One place to access all notifications and important information directly from your local municipality.
Service Portal
Allow for easy request submission & 24/7 access to services and information through the fully searchable knowledge base.
Track Messages
Citizens can check the status of their issues at their convenience. Real time push notifications & alerts proactively keep them up to date as their issues are resolved.
Join Hundreds of Communities 
Around the Country
Who are building better communities by connecting citizens and government
STAFF benefits

Work Smarter

Manage and Route Requests
Requests are automatically routed to the correct department & staff for resolution. Visualize all issues on a map for day planning and trend spotting.
Assign & Track Work
Work crews can access their assignments in the field, update their progress, as well as track labor & material costs.
Our vast integration library enables you to provide a single front door for citizens while connecting all your backend systems.

Local Goverment Powered by GOGov


Issues Resolved


Citizens Engaged


Violations Resolved


Letters Sent
Our vast integration library enables you to connect all your backend systems, ensuring you have your data where you need it most.
Get Started Now
Manager benefits

Manage with Confidence

Escalations & SLA's
Define SLA’s to ensure that standards are being met by your staff. If they are not, escalations can alert management, allowing their attention to be focused where its needed most.
Citizen request data is a powerful resource for decision makers. Measure a single department or agency wide, elected officials will be stunned with the amount of detail you can provide about their district!
Customer Satisfaction Surveys
Collect valuable feedback that citizens give about their experience. Surveys can be automatically sent following issue resolution to allow citizens to rate their experience.
View Your Department Tickets
Dashboards & filters allow department managers to view all issues submitted for their department.
We are still very happy with the flexibility and features GOGov offers us
"And most notably, the support we receive is always quick, professional, and attentive to our specific needs"
Frankie Rios
City of Santa Clarita, CA
The team at GOGov help us design, test, and deploy a branded Mobile App of Oregon City
"Our staff are getting better details from citizens, our citizens appreciate the tool, and as an Administrator, I am very pleased with GOGov’s support!"
Erik Hopwood
City of Oregon City, OR
When I say GOGov staff is hands-on, and listens to the client’s needs and demands – You can count on that statement!
"The support team worked with our Division in setting up our software, and to handle the data conversion from the previous software into GOGov"
Lorena Ritchey
City of Palm Desert, CA
GOGov was a simple implementation and very easy to navigate throughout
"The Town of Benson needed a way to connect with their citizens that allowed for two-way communication and GOGov has made that happen!"
Kim Pickett
Town of Benson, NC
Watch our video

Government Made Simple

GOGov Citizen Request Management is software that makes government simple for citizens, staff & elected officials.
Get Started Now
Contact Us
What's next?
We will call you ASAP! We just want to quickly discuss what are the most important things to explore during your personalized demo.

We will pick a convenient date/time around your schedule and then send you a screen share link & conference line that you can forward to as many people as you want.

After the demo we can provide a Quote.You can always call us! Before, during & after the demo we will provide expert advice and coaching.