Connecting with residents has never been more important—or more challenging. That's why we're excited to introduce five major enhancements to GOGov Citizen Notifications in 2025, designed to help you reach every resident, no matter how they prefer to receive information.

SMS Alerts: Meet Residents Where They Are

Text messages get read. In fact, they're nearly impossible to ignore. Our new SMS Alerts feature lets you reach residents instantly with fast, reliable text messages that cut through the noise. Whether it's a weather emergency, road closure, or community event, you can deliver critical information directly to their pockets.

Voice: Bridging the Digital Divide

Not every resident is comfortable with smartphones or apps, but everyone can answer a phone call. Our Voice feature delivers urgent updates through automated voice calls that grab attention when it matters most. It's perfect for reaching elderly residents, low-tech communities, or anyone who might miss a text or email during an emergency.

Geo-Targeting: Precision Communication

Why notify the entire city when only one neighborhood is affected? With Geo-Targeting, you can send messages to residents within a specific geographic area for precise, location-based communication. Target by zip code, neighborhood, or custom boundaries to ensure the right message reaches the right people.

Two-Way Messaging: Creating Real Dialogue

Government communication shouldn't be a one-way street. Our new Two-Way Messaging feature transforms notifications into conversations. Residents can now use an "Ask a Question" button to reply directly to your messages, creating a connected request for your team to manage through the CRM module. It's an easy way to gather feedback, answer follow-up questions, and show residents you're listening.

Social Media Experience: Streamlined Content Creation

Creating engaging social media posts takes time—time most government communicators don't have. Our enhanced Social Media Experience instantly generates eye-catching post images using your headline, tagline, logo, and imagery. Connect your social accounts and share with ease, maintaining a consistent, professional presence across platforms without the design headaches.

Mass Communication for Lcoal Government

These five updates reflect our commitment to helping government agencies communicate more effectively in an increasingly complex media landscape. Whether you're managing routine updates or responding to emergencies, GOGov now gives you the tools to reach every resident through their preferred channel. Expect even more updates to GOGov Citizen Notifications in 2026!

Ready to explore these new features? Contact our team to learn how GOGov can transform your resident communications in 2025.

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