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Local government utility departments play a crucial role in maintaining essential services that residents rely on daily, such as water, electricity, and gas. Ensuring the smooth operation of these utilities requires efficient communication and prompt response to issues.

Common Challenges for Utility Departments

Challenge: Push Out Alerts (Power Outages, Water Alerts)
Traditional methods of notifications like door-to-door notifications or phone calls are often slow and inefficient, leading to delays in residents receiving crucial information.
GOGov’s Notification feature enables utility departments to send real-time alerts directly to residents' mobile devices. Whether it’s a power outage, a boil water advisory, or scheduled maintenance, residents receive immediate notifications, ensuring they are well-informed and can take necessary precautions. This instant communication reduces confusion and enhances public safety during utility disruptions.
    • Power Outages
    • Water Alerts
    • Scheduled Maintenance
    • Boil Water Advisories
    GOGOV Can help
    Citizen Notifications
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    Challenge: Receive Service Outage Complaints and Upgrade Requests
    Managing and responding to service outage complaints and upgrade requests can be overwhelming for utility departments.
    GOGov’s Citizen Requests/311 module allows utility departments to efficiently handle service outage complaints and upgrade requests. Residents can easily submit their issues or requests through a user-friendly mobile app, providing detailed information and even attaching photos.

    This streamlined process ensures that complaints and requests are quickly routed to the appropriate personnel, improving response times and overall resident satisfaction.
    GOGOV Can help
    Citizen Requests/311
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    Challenge: Water Quality Management Plan (WQMP)
    Tracking violations, issuing reports, and managing compliance data can be complex and time-consuming
    Maintaining compliance with Water Quality Management Plans (WQMP) is critical for utility departments. Tracking violations, issuing reports, and managing compliance data can be complex and time-consuming without an integrated system.

    GOGov’s Code Enforcement module provides utility departments with a comprehensive tool to manage WQMP compliance. The system allows for the efficient tracking of water quality violations, generating reports, and issuing summons when necessary. With GOGov, utility departments can ensure they meet regulatory requirements while maintaining high water quality standards for their community.
      GOGOV Can help
      Code Enforcement
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