INDUSTRIES

Housing Authority

Housing authorities provide safe, affordable housing and vital services to the residents who need them most. GOGov helps authorities streamline applications, manage maintenance, communicate with tenants, and stay on top of inspections.

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Trusted by Hundreds of Agencies

Use Cases For Housing Authorities

The tools housing authorities need to run operations smoothly—without adding complexity.

Unit Inspection Scheduling

Maintenance/Repair Requests

Tenant Complaints

Annual Recertification Reminders

Rent Payment Reminders

Pest-Control Requests

HQS Compliance Inspections

Section 8 Voucher Application

Grievance Hearing Notice

Eligibility Updates

Challenge 1

Communicating With Residents & Applicants

Keeping applicants and tenants informed about waitlists, recertifications, and deadlines is a constant challenge.

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Solution With GOGov

GOGov's Citizen Notifications solution enables housing authorities to send timely alerts about waitlist status, recertification deadlines, rent reminders, and hearing notices directly to applicants and tenants.

Clear, proactive communication reduces missed deadlines, improves compliance, and helps build trust with the residents the authority serves.

Waitlist Updates
Recertification Reminders
Rent Reminders
Hearing Notices

Products That Can Help

Citizen NotificationsLearn More

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Challenge 2

Managing Maintenance & Repair Requests

Tenant maintenance and repair requests are difficult to track and route through phone calls and paper forms.

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Solution With GOGov

GOGov's Citizen Requests/311 module lets tenants submit maintenance and repair requests from any device, complete with photos and details.

Requests are routed to the right staff and tracked to completion, improving response times and ensuring units stay safe, functional, and well-maintained.

Maintenance Requests
Repair Tracking
Pest-Control Requests
Accommodation Requests

Products That Can Help

Citizen RequestsLearn More

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Challenge 3

Streamlining Applications & Inspections

Paper-based applications and manual inspection tracking slow down operations and introduce errors.

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Solution With GOGov

GOGov's Online Permitting and Code Enforcement solutions digitize voucher applications, occupancy permits, and unit inspections.

Applicants can apply online while staff schedule inspections, document findings, and track lease compliance, reducing administrative burden and keeping the authority's records accurate and audit-ready.