Customer Webinars

Support for Existing Customers

We're happy to announce our FREE Training Webinar Schedule for the next few months!

What to know about our Training Webinars! Here at GOGov we offer unlimited training and support, for free!  One of the ways we offer training is through our webinars, where we will provide training on a variety of topics.

December

Wednesday, December 14
How to Create and Manage Code Enforcement Cases

From the initial complaint to the final inspection, we will review everything that you need to know about managing your Code Enforcement Case.  How to enter inspection notes, log violations and fees, print letters such as your Notice of Violation and ultimately close out the case.

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January

Thursday, January 5
Reporting Tips & Tricks

During this webinar, we will look at some of the most common stock reports for both GORequest and GOEnforce.  We will also review creating your own custom report and how to modify the output, such as plotting the results on a Google Map to help identify any trends.  Learn how to save new custom reports and schedule any report to be delivered via email.

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Wednesday, January 18
Work Order Management and Graffiti Tracking

Learn how to track time and material on your requests!  We'll go through how to configure labor costs and add materials through the administration menu's.  Next, take a look at how to assign tasks, enter hours spent and material used per request.  Learn unique ways to track Graffiti, including crew and moniker tracking. Lastly, learn how to pull reports on overall time and material costs!.

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February

Monday, February 6
Send meaningful notifications with Notifications

Keep citizens informed with a trusted source of alerts, notifications, and events. Easily push your critical content to all of your important channels such as Email, Mobile, Twitter, Facebook, and Website.  We will cover best practices for providing detailed notifications to residents, along with new features you can expect within GONotify!

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Wednesday, February 22
How to Create and Manage your Employees

During this webinar, we will cover all features and functionality of the Employee Management administration menu!  Along with navigating the new user interface, we will discuss the ease of adding and managing users, along with new simplified roles such as Super Admin, CRM Admin and CE Admin!  Lastly, we will discuss the new security measures that have been implemented.

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Looking for additional training?

We will continue with these monthly webinars and are open to suggestions on what you want to see next. Contact the support team at support@gogovapps.com to request new topics.

Did you miss a previous session?

Or are you looking for some of our past webinars on-demand? Take a look at the topics below and contact the support team:

  • Employee Management 101: Create-Manage your Employees in the New User Interface
  • New List View Training: Tips and Tricks for CRM and CE
  • GORequest Admin Training
  • GOEnforce Admin Training
  • How to respond and Manage Citizen Requests
  • How to Create and Manage Code Enforcement Cases
  • Reporting Tips & Tricks
  • Learn how to Manage your Branded Mobile App
  • GONotify - Our newest Citizen Notifications Product!
Request On-Demand Webinars