Webinars

Keep citizens informed with a trusted source of alerts, notifications, and events. Easily push your critical content to all of your important channels such as Email, Mobile, Twitter, Facebook, and Website. We will cover best practices for providing detailed notifications to residents, along with new features you can expect within GONotify!

Do you have tasks that occur on a regular basis? Some common examples being checking the fire extinguishers once per year, changing the batteries in the smoke alarms, power washing buildings or bus stops every 6 months, etc. There are many more examples and we can help create these future tasks for you, so you don't have to remember when it's time to go complete this task again! Learn how to make your life easier and setup these recurring tasks!

Learn how to track time and material on your requests! We'll go through how to configure labor costs and add materials through the administration menu's. Next, take a look at how to assign tasks, enter hours spent and material used per request. Learn unique ways to track Graffiti, including crew and moniker tracking. Lastly, learn how to pull reports on overall time and material costs!

Learn how to manage Permit Applications that you are responsible for reviewing. Whether it's asking the applicant a follow-up question, reviewing fees/payments or ultimately issuing the permit, we'll cover these items and everything in between!

During this webinar, we will cover all features and functionality of the Employee Management administration menu! Along with navigating the new user interface, we will discuss the ease of adding and managing users, along with new simplified roles such as Super Admin, CRM Admin and CE Admin! Lastly, we will discuss the new security measures that have been implemented.

During this webinar, we will cover all features and functionality of the List View available for both GORequest and GOEnforce customers! As we continue to improve the new look, there are often new features we want to make sure you are aware of. This includes the basics of navigating around the new UI, advanced filters and searching, the new smart search bar and much more!

Please join us as we review the Administration Tools for your CRM system! We will review the most common tools including Topic & FAQ administration, which is important to keep up-to-date to ensure residents have current and accurate information at their fingertips. We've also added the ability for users to create their own Custom Fields and will review this new process! This webinar will be relevant for users who are either a Super Admin or CRM Admin.

Please join us as we review the Administration Tools for your Code Enforcement system! One of the most important Administration tool would be the parcel import, to make sure you have the most up-to-date parcel and ownership information (assuming you don't have our GIS integration). We will also cover how to update your violations, fees and much more! This webinar will be relevant for users who are either a Super Admin or GOEnforce Admin.

Learn how to manage citizen requests that you are responsible for. Whether it's asking the resident a follow-up question or the issue is resolved and you need to close a request, tasks can be completed easily through GORequest. Do you find yourself typing the same response over and over? We will also cover Stock Replies to help save time!