Customer Support

Support for Existing Customers

We're happy to announce our FREE Training Webinar Schedule for the next few months!

What to know about our Training Webinars! Here at GOGov we offer unlimited training and support, for free!  One of the ways we offer training is through our webinars, where we will provide training on a variety of topics.

July

Wednesday, July 27, 2022
GORequest Admin Training

Please join us as we review the Administration Tools for your Code Enforcement system! One of the most important Administration tool would be the parcel import, to make sure you have the most up-to-date parcel and ownership information (assuming you don't have our GIS integration).  We will also cover how to update your violations, fees and much more! This webinar will be relevant for users who are either a Super Admin or GOEnforce Admin.

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August

Monday, August, 8, 2022
GIS Integration - How to Automate Processes and Reports

There are many benefits of integrating with your GIS services!  Automated workflow, display useful parcel data directly on your request and/or case form, report on the number of incidents within a particular district or ward.  We'll take a look at both the GORequest and GOEnforce benefits of integrating with GIS and how easy it is to pull reports for your elected officials!

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Wednesday, August 24, 2022
How to Create and Manage Code Enforcement Cases

From the initial complaint to the final inspection, we will review everything that you need to know about managing your Code Enforcement Case.  How to enter inspection notes, log violations and fees, print letters such as your Notice of Violation and ultimately close out the case.

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September

Monday, September 12, 2022
Reporting Tips & Tricks

During this webinar, we will look at some of the most common stock reports for both GORequest and GOEnforce.  We will also review creating your own custom report and how to modify the output, such as plotting the results on a Google Map to help identify any trends.  Learn how to save new custom reports and schedule any report to be delivered via email.

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Monday, September 26, 2022
How to Create and Manage Code Enforcement Cases

Learn how to track time and material on your requests!  We'll go through how to configure labor costs and add materials through the administration menu's.  Next, take a look at how to assign tasks, enter hours spent and material used per request.  Learn unique ways to track Graffiti, including crew and moniker tracking. Lastly, learn how to pull reports on overall time and material costs!

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Looking for additional training?

We will continue with these monthly webinars and are open to suggestions on what you want to see next. Contact the support team at support@gogovapps.com to request new topics.

Did you miss a previous session?

Or are you looking for some of our past webinars on-demand? Take a look at the topics below and contact the support team:

  • Employee Management 101: Create-Manage your Employees in the New User Interface
  • New List View Training: Tips and Tricks for CRM and CE
  • GORequest Admin Training
  • GOEnforce Admin Training
  • How to respond and Manage Citizen Requests
  • How to Create and Manage Code Enforcement Cases
  • Reporting Tips & Tricks
  • Learn how to Manage your Branded Mobile App
  • GONotify - Our newest Citizen Notifications Product!
Request On-Demand Webinars