Case Studies

The City of Lincoln has been a GOGov customer since 2021 and actively uses all four of our solutions: Citizen Notifications, Citizen Requests, Code Enforcement, and Online Permitting & Licensing. By leveraging the full suite of products, Lincoln has streamlined communication, improved resident engagement, and modernized key municipal processes.

When it comes to digital government innovation, Arkansas municipalities are setting the standard for effective citizen engagement. From small rural communities to rapidly growing cities, local governments across the Natural State are embracing mobile technology to transform how they serve residents and respond to critical events.

Discover how Frankfort, Indiana uses their branded mobile app, Connect Frankfort IN, to strengthen communication, build trust, and keep residents connected with citizen notifications.

Little Flock, Arkansas, may be a small, rural community, but it's making big strides in keeping residents informed and engaged. Through its branded mobile app, Little Flock Talk, the city uses GOGov to share timely updates, educate citizens about local regulations, and communicate during emergencies—all while maintaining a balance that keeps residents connected without overwhelming them. Mayor Jeff Van Sickler credits GOGov with helping Little Flock stay transparent, responsive, and closely connected to its community.

Raritan Township joined GOGov in 2024 to strengthen communication with residents and offer convenient, direct access to important township updates. Now well into their rollout, the team is making the most of their branded mobile app and notification system—building stronger connections with their community and seeing early wins in event engagement, resource awareness, and public trust.

Anthony, TX began using GOGov in 2023 to modernize its communication strategy and improve internal workflows. Just over a year later, the town is actively using its branded app, Go Anthony Town TX, to connect with residents, manage everyday updates, and maintain transparency. With a small but mighty team and growing community needs, GOGov's municipal software has become an essential tool for keeping residents informed and operations streamlined.

Helotes, Texas, is a charming, family-oriented city of approximately 10,000 residents located just northwest of San Antonio. Despite being minutes away from a bustling metro area, Helotes offers a distinct small-town feel with deep community roots and a reputation as the "Gateway to the Hill Country." The city blends rural charm, historic architecture, and local traditions like the annual rodeo at Cornyval Grounds, creating a unique identity that continues to attract both long-time families and younger newcomers.

The Town of Winterville, NC, a fast-growing community of 11,000 residents, adopted GOGov's Citizen Notifications and Citizen Request Management/311 to modernize communication and streamline service delivery. Branded as Winterville at Work, the app allows staff to send real-time alerts, manage resident requests, and reduce confusion around issues like recycling schedules and road closures. Town Clerk Don Harvey credits the platform with improving internal workflows, boosting accountability, and enhancing the citizen experience.

California's special districts serve millions of residents across the Golden State, providing essential services from fire protection to waste management and sewer maintenance. These independent government entities face unique challenges in managing citizen requests, ensuring compliance, and maintaining transparent communication with their communities. Today, we're spotlighting three innovative California special districts that have revolutionized their operations through strategic implementation of specialized local government software solutions.

Sunset City is a small, close-knit community in Davis County, Utah, with a population of just under 6,000 residents. As the smallest city in the county, measuring about a mile and a half in length and width, Sunset embraces its small-town charm while seeking modern ways to connect with its residents. Since adopting GOGov’s Citizen Notifications platform and launching their branded app, Sunset on the Go!, the city has made major strides in keeping residents informed and engaged with timely updates and community news.

As Texas continues to experience explosive population growth, particularly in master-planned communities, the demand for efficient, transparent, and responsive municipal services has never been higher. BWA, representing seven Municipal Utility Districts (MUDs) and two Water Control & Improvement Districts (WCIDs), recognized this challenge early and took decisive action to modernize their communication infrastructure.This case study explores how BWA successfully transformed their resident communication strategy, moving from chaotic social media-dependent interactions to a streamlined, professional digital platform that has revolutionized service delivery across their districts.

Across Ohio, municipalities are stepping up to meet that demand with help from GOGov, a trusted provider of local government software that powers municipality-branded mobile apps, citizen notifications, and resident request management solutions.

From disconnected to fully aligned, Sun ‘N Lake Improvement District is proving how technology can bring a community closer together. By adopting GOGov Citizen Requests Management (CRM), they’ve empowered their residents, improved internal collaboration, and set a high bar for service delivery in special districts.

Midway City Sanitary District, a special district in California, launched GOGov’s Citizen Requests Management/311 in January 2025. Since then, they have been actively utilizing the platform to improve their service request management and internal operations.

Minerva is a new GOGov customer that began using the platform in October 2024. Now, just 6–8 months into their journey, the village is actively navigating the rollout of their branded app, Discover Minerva, and building momentum to engage their community with timely information and convenient services.

But when a citywide power outage exposed the gaps in their emergency communication tools, local leaders knew they needed a better way to keep residents informed. That pivotal moment led Eagle Lake to GOGov—and the launch of a modern, reliable mobile app and notifications system that’s transformed how they share updates, build trust, and engage their community.

With GOGov’s muncipality branded mobile app and notification tools, Brockport has transformed how it communicates—making local updates timely, accessible, and right at residents’ fingertips. Here's how Brockport is using GOGov to strengthen community engagement, modernize messaging, and simplify access to vital information.

Today, the City of Sparks relies on GOGov’s Citizen Requests Management Service Request Portal and GONotify Citizen Notifications to streamline communication and service delivery. The notifications platform has become an essential tool for distributing media releases and community updates. It allows staff to quickly share information with both residents and local media,

Across the Sunshine State, local governments are embracing digital transformation to enhance communication, streamline services, and foster stronger connections with their communities. By leveraging GOGov's suite of tools, municipalities are meeting residents where they are—on their smartphones—and delivering efficient, accessible, and responsive governance.​

Sanford continues to evolve as one of Central Florida’s most vibrant cities. As the population grows and resident expectations rise, the city’s leadership recognized the need for a more efficient, mobile-first approach to communication. That’s why Sanford turned to GOGov—to enhance engagement, streamline service delivery, and ensure residents stay informed with real-time updates right on their phones.

As we celebrate National County Government Month, it’s clear that digital transformation is not just a trend—it’s the future of public service. Counties like Clay, Whitfield, Spalding, and Archuleta are proving that with the right tools, local governments can deliver faster, more accessible, and more transparent services.

To better manage an increasing volume of resident service requests and improve how information is delivered to the public, Clay County turned to GOGov’s Citizen Request and Notification solutions. The result? A powerful, all-in-one platform—Clay Connected—that empowers residents to easily submit requests, report issues, and receive real-time alerts via mobile app or web portal.

To meet the evolving communication needs of its diverse population, Bella Vista turned to GOGov’s mass notification software. This software is part of a fully branded mobile app that enables real-time alerts, community updates, and seamless outreach across multiple channels. From emergency notifications during winter storms to promoting city council meetings and community events, the City of Bella Vista is using GOGov to power a smarter, more inclusive approach to local government communication.

For many municipalities, outdated processes and limited communication channels have made it difficult to meet these growing expectations. However, cities like San Luis Obispo, South Pasadena, and the San Ramon Valley Fire District are leading the charge by implementing GOGov’s Citizen Request Management/311 system and local government branded mobile apps to enhance public services and improve resident engagement.

As one of Colorado’s largest cities, Lakewood seamlessly blends urban convenience with the beauty of the Rocky Mountains. With over 150,000 residents and more than 100 parks and open spaces, the city offers a vibrant community that values efficiency and innovation. However, as Lakewood grew, so did the challenges of managing resident concerns. To modernize its approach, the city implemented GOGov’s Citizen Requests Management/311 platform, streamlining communication, improving response times, and enhancing engagement. Since its adoption, Lakewood has handled over 10,000 requests annually, addressing everything from infrastructure issues to homeless camp reporting—all while empowering staff and elected officials with real-time insights. Discover how Lakewood is transforming citizen engagement with GOGov.

Marshfield, WI, a community of 19,000 residents, turned to GOGov to improve communication and make city updates more accessible. In 2020, the city implemented Citizen Notifications and launched the "Connect Marshfield" mobile app, enabling residents to receive real-time alerts on snow emergencies, closures, and events.

GOGov is helping districts streamline operations, improve communication, and enhance citizen engagement. Let’s explore how three special districts—San Ramon Valley Fire District (CA), Sun ‘N Lake Improvement District (FL), and Costa Mesa Sanitary District (CA)—have successfully implemented GOGov solutions to better serve their communities.

San Ramon Valley Fire District (SRV Fire) is a leader in fire protection and emergency services, covering nearly 200,000 residents across 155 square miles in California. With a strong commitment to public safety and risk reduction, SRV Fire needed a more efficient way to manage its 6,000 annual vegetation inspections and citizen service requests

From addressing misinformation on social media to providing instant updates on road projects, weather alerts, and township events, White Lake Township turned to GOGov’s Citizen Notifications and municipality branded mobile app, MI White Lake. Discover how this all-in-one communication solution is helping White Lake Township connect with residents like never before while preparing for the future.

Located along the US-23 corridor, between the cities of Ann Arbor and Flint, Michigan, Fenton Township is prime for development for those looking to start businesses, build homes, and raise their family. With agricultural areas and plenty of inland lakes, the township has been growing in population as it has a little of everything, and therefore something for everyone. Having watched the community grow, the board took the initiative to develop a more robust communications plan to reach the generational residents along with new community members and stakeholders.

By embracing GOGov’s innovative solutions, Sun ‘N Lake has revolutionized how it communicates with residents, manages requests, and enforces community standards. This blog highlights the district’s journey to modernize its operations, improve engagement, and prepare for future growth with tools like Citizen Notifications, Code Enforcement, Online Permitting, and Citizen Requests Management.About Sun ‘N Lake Improvement District

As 2024 draws to a close, we're reflecting on the incredible communities we've partnered with and the innovative ways they’ve leveraged GOGov solutions to transform resident engagement. This year, several customer spotlights stood out, showcasing how local governments are streamlining communication, improving efficiency, and fostering stronger connections with their communities. Let’s look back at the top 5 most-viewed customer spotlights of the year and explore some common use cases across these inspiring examples.

Fairlee, Vermont, is a charming rural town that transforms into a bustling hub during the summer months. With just over 1,000 year-round residents, Fairlee experiences a seasonal influx of tourists and second homeowners drawn to its picturesque lake, vibrant events, and unique small-town charm. This dual identity presents both opportunities and challenges for local government, especially when it comes to keeping residents and visitors informed.

Facing challenges of modern communication, Commercial Point, OH leaders sought an alternative to traditional social media platforms. After discovering GOGov’s Citizen Notifications, they found the ideal way to communicate directly with residents, launching “Commercial Point Connect” to keep everyone updated on council meetings, road closures, and events

Garfield Township, MI adopted GOGov Code Enforcement solutions due to the challenge of managing a high percentage of blighted properties within its small community. With about 10% of the township's 1,100 homes classified as blighted, the township needed an efficient way to address the issue without overwhelming resources. Previously, blight management was done manually through Excel and files, which was time-consuming and difficult to maintain, especially for a small township with limited staff and budget.

Attica, Indiana, may be a small town, but it’s making big strides in modern communication with the launch of its city-branded mobile app, "Attica Connect." Nestled along the Wabash River, this tight-knit community of 3,500 residents needed a more efficient way to keep everyone informed.

One of the primary challenges faced by Whitfield County was the need for streamlined communication across various community entities. With multiple pages and platforms representing different facets of the community—such as the county government, city of Dalton, and local organizations—it became evident that residents struggled to stay informed.To address this issue, Whitfield County turned to GOGov Solutions adopting its GONotify module.

The town of Monrovia, Indiana, a small yet rapidly growing community, faced the challenge of maintaining effective communication with its residents as the population increased. Traditional methods like their website, Facebook, and local newspapers were no longer sufficient. Recognizing the need for a more user-friendly and accessible solution, Monrovia turned to GOGov to create a municipality-branded mobile app. This innovative tool has since transformed how the town engages with its citizens, providing a centralized platform for communication, real-time updates, and enhanced community involvement.

In the heart of Miami-Dade County lies Biscayne Park, a close-knit village renowned for its serene, tree-lined streets and community-centric atmosphere. Despite its charm, the village faced significant communication challenges, particularly in disseminating timely updates and managing resident requests. Enter GOGov, whose Citizen Notifications and Citizen Requests Management solutions have revolutionized how Biscayne Park engages with its residents.

Through GOGov’s Citizen Requests/311 and Citizen Notifications modules, South Pasadena, CA launched the "SouthPas Mobile" app, revolutionizing how it interacts with and serves its community.

To enhance resident engagement and streamline city operations, San Luis Obispo has adopted GOGov's innovative solutions. Through the "Ask SLO" mobile app and the Citizen Requests/311 platform, the city has revolutionized how residents report issues and receive updates, ensuring a user-friendly experience for all.

As the town's population surged by approximately 2% annually since 2014, the need for a robust system to manage resident requests and disseminate important information became apparent. Seeking to improve communication and service efficiency, Benson turned to GOGov’s innovative solutions. By implementing GOGov's Citizen Request Management and Citizen Notifications products, branded locally as “Benson Connect,” the town has transformed how residents engage with municipal services, ensuring every citizen stays informed and connected.

In the heart of the Midwest, Iowa City stands as a vibrant, dynamic community, home to 75,000 residents and the prestigious University of Iowa. This forward-thinking approach extends to its municipal services, which led the city to partner with GOGov to enhance communication and efficiency. The result is a more connected, responsive, and engaged community, leveraging technology to meet the evolving needs of its residents.

Costa Mesa Sanitary District (CMSD) serves as a vital entity in providing solid waste collection and recycling, as well as wastewater collection services to the vibrant community of Costa Mesa, CA, and surrounding areas. Driven by a commitment to excellence and transparency, CMSD sought innovative solutions to enhance customer service and accessibility. This led them to partner with GOGov, leveraging the GOGov Citizen Requests/311 to streamline communication and empower residents to submit service requests effortlessly.

By leveraging GOGov's innovative mobile app, "My Midway City UT," the city has transformed its communication strategy, providing real-time updates on meetings, outdoor activities, and important announcements. This proactive approach not only strengthens community connections but also ensures that residents and visitors alike stay informed and engaged. As Midway City continues to prioritize transparency and accessibility, "My Midway City UT" remains a cornerstone of its communication efforts

Winslow recognized the pressing need for a centralized solution. Enter GOGov, offering a suite of modules including Citizen Notifications, Citizen Requests/311, and Code Enforcement, tailor-made to streamline operations across departments.

Discover how Barnstable, MA, a picturesque town nestled on Cape Cod, revolutionized its communication strategy to better engage residents and visitors alike. In the face of diverse communication preferences across its seven distinct villages, Barnstable embarked on a quest to enhance transparency and connectivity within its community. By leveraging insights from a comprehensive communications survey, the town identified a strong demand for a mobile app-based solution to deliver timely updates and vital information.

Manor is undergoing a transformation in its digital infrastructure, prioritizing the enhancement of its online presence. Before integrating GOGov's Citizen Requests/311 and Citizen Notifications products, the city's communication channels were not as user-friendly.

Spalding County wanted to develop a way to allow citizens to have a voice but avoid overwhelming calls and emails for the county staff. The goal was to find a system that gave citizens that opportunity to communicate with the county in an instant from their cell phone. GOGov’s Citizen Requests/311 module was the answer for Spalding County

Camden, SC, a charming city in Kershaw County, faced challenges with aging infrastructure and outdated technology. Partnering with GOGov transformed citizen service requests, improving efficiency and communication through the "Connect Camden SC" app.

Welcome to an in-depth exploration of how GOGov's cutting-edge solutions have become the driving force behind transformative citizen engagement in local municipalities. By seamlessly integrating Citizen Requests Management/311, Citizen Notifications, and a Branded Mobile App into the fabric of these communities, GOGov has become the driving force behind a new era of municipal interaction.

Discover how Zumbrota successfully navigated a $6 million project, transformed into a paperless community, and continues to enhance communication through the power of GOGov. Read on to learn how GOGov's solutions have become an indispensable asset for Zumbrota's vibrant community.

Pea Ridge, Arkansas, is a small city known for its military history and strong sense of community. In December of 2022, Pea Ridge began working with GOGov to improve communication and streamline updates—without using social media!

GOGov is committed to helping municipalities and local governments enhance community engagement, streamline operations, and foster transparent communication. Our partnership with Marco Island demonstrates the potential of our solutions to make a meaningful impact on cities of all sizes, and our continued efforts to improve and innovate further.