Citizen Request Software 101

Citizen request software (CRM) is a powerful tool that can help local governments to more effectively manage service requests from citizens. These requests can range from reporting a pothole to requesting a new trashcan, and can be submitted by citizens through a variety of channels including phone, email, website, or mobile app. With the increased use of technology, more and more citizens are turning to online methods for submitting service requests. To keep up with this trend, and to improve efficiency and transparency in providing services to citizens, many local governments are turning to citizen request software.

One of the main benefits of citizen request software is that it allows citizens to easily submit service requests through a user-friendly interface. This can be done through a website, mobile app, or even through a simple phone call. Once a request is submitted, the software automatically routes it to the appropriate department or staff member for review and action. This can help to ensure that requests are handled in a timely and efficient manner.

Citizen request software also provides local governments with powerful tools for tracking and managing service requests. This can include features such as real-time tracking, automated status updates, and detailed reporting. This can help local governments to identify problem areas, allocate resources more effectively, and improve overall service delivery. For example, if a local government sees a high volume of complaints about a certain issue in a specific area, it can use this information to allocate resources more effectively and address the problem more quickly.

Another benefit of citizen request software is that it can help to increase citizen engagement and satisfaction. By providing citizens with an easy and convenient way to submit service requests, local governments can help to build trust and create a more positive relationship with their citizens. Additionally, by providing citizens with real-time updates and status information, local governments can help to increase transparency and accountability in the delivery of services. This can be done through features such as email or text message notifications, which can help to keep citizens informed about the status of their request and the actions being taken by the local government.

Citizen request software can also help local governments to save time and money. By automating many of the processes involved in managing service requests, local governments can reduce the need for manual labor and increase efficiency. Additionally, by providing citizens with an online system for submitting requests, local governments can reduce the need for staff to handle phone calls and emails, freeing them up to focus on more important tasks.

In addition to the above benefits, citizen request software can also be integrated with other systems, such as GIS and financial systems, to provide a complete and holistic view of the local government's operations. This can help to improve coordination between different departments and agencies, and can help to identify and address issues more quickly.

In summary, citizen request software is a powerful tool that can help local governments to improve efficiency, transparency, and citizen engagement.

GOGov Citizen Request Management

GOGov CRM makes it easy for citizens and government to exchange information and work towards their common goal of making their city/town/county the best place to live or work!

  • Simple submission of requests by staff or citizens via mobile app or through the web
  • Automated email and push notifications keep both staff and citizens up to date as a request is worked towards a resolution
  • Pre defined SLA’s per request type set the proper expectation for citizens to have their requests completed
  • Detailed & Customizable reporting for the agency to ensure certain service standards are being met
Startup Costs with GOGov

We try to earn your business every single day and so we will start by doing the heavy lifting to get you started. Everything you need to setup your mobile app, list of request types, reports and most importantly train your staff - Its All Included! Schedule a demo today.

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