When a resident spots a pothole on their morning commute or needs to submit a permit application, their first instinct is to quickly report it or get the process started. But what happens when they're faced with yet another account creation form—complete with password requirements, email verification, and multiple steps? For many residents, the result is often abandonment, frustration, and issues that go unreported.

This is where Resident Single Sign-on—within the GOGov municipality-branded Mobile App solution—changes everything.

This powerful new feature allows residents to create accounts using their existing Google, Apple, or Facebook credentials, eliminating barriers to engagement and making it easier than ever for your community to access government services. Whether you serve 5,000 residents or 500,000, Resident Single Sign-on is a smart step toward a more accessible and user-friendly government.

The Problem: Account Creation Friction

Let's face it—creating new accounts can be a hassle. A resident wants to quickly report a broken streetlight, but first they need to:

• Create a username and password
• Verify their email address
• Navigate through multiple confirmation steps
• Remember yet another set of login credentials

From the resident's perspective, this friction can be the difference between reporting an issue and walking away. But for government staff, this results in:

• Fewer service requests being submitted through official channels
• Reduced community engagement with digital services
• Increased phone calls to departments as residents resort to traditional methods
• Lower app adoption rates across the community

This isn't just a technical issue—it's a participation and accessibility issue. Residents get frustrated with complicated sign-up processes. Important issues go unreported. Community engagement suffers.

That's why GOGov built Resident Single Sign-on into the GOGov municipality-branded Mobile App.

How Resident Single Sign-on Works

Resident Single Sign-on is a built-in feature of the GOGov municipality-branded Mobile App that allows residents to create accounts using their existing Google, Apple, or Facebook credentials.

Here's how it works:

For New Users:

• Open the GOGov app for your city or town
• Tap "Sign in with Google," "Sign in with Apple," or "Sign in with Facebook"
• Authorize the connection with their existing account
• Complete their profile with address and contact preferences
• Start submitting service requests immediately

Benefits for Residents

This feature isn't just designed to help government—it makes life easier for your community, too.

Residents Can:

• Sign up in seconds using accounts they already have
• Skip password creation and email verification steps
• Access services immediately without waiting for confirmation emails
• Use familiar, trusted login methods they're comfortable with
• Maintain security through established social platform protections

Rather than abandoning the app due to signup friction, residents can quickly create accounts and start engaging with their local government. It's intuitive, secure, and built to meet modern expectations for digital service access.

Benefits for Government Staff

For city and county staff, the impact is even greater. Encouraging digital engagement can significantly reduce administrative burden while improving service delivery. Resident Single Sign-on helps remove barriers at the source.

Key staff-side benefits include:

Increased Digital Adoption:

• More residents complete the signup process and use the app
• Higher volume of service requests submitted through official digital channels
• Better data collection and tracking capabilities

Reduced Administrative Load:

• Fewer phone calls for issues that can be submitted digitally
• Streamlined account management with fewer password reset requests
• Faster onboarding for new app users

Enhanced Community Engagement:

• Lower barriers to participation in digital government services
• More residents enrolled in notification systems
• Improved communication reach across the community

Let's make government access easier for everyone. Learn more about the GOGov municipality-branded Mobile App and schedule a demo.