Citizen Notifications
Q1 2026 Release
Join our NOTIFY Webinar!
Hear from our company leaders directly about all of our updates. See you there!
Multiple sessions available
Nov 16th, 2025
12 pm
Nov 16th, 2025
12 pm
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This release delivers a major upgrade to how agencies create, manage, and share notifications — and introduces an entirely new way to manage subscribers. From modern social posting and approval workflows to smarter sending, subscription groups, and enhanced subscriber management, this update helps teams collaborate, publish, and reach their communities faster. Create easier, collaborate better, and gain deeper insights — all from one unified experience.
Highlights
NEW Subscriber Management
New screens allow staff to view & manage subscribers more effectively with bulk invitations, opt-outs, and group assignments.
Manage Your Notifications
View all your notifications in different sections of drafts, pending approvals, scheduled, sent
Private & Unlisted Groups
Create internal channels (like agency staff only) or specialized public ones (all business owners, for example). Private groups can share restricted updates that require login, while unlisted groups allow access by invitation only.
Smart Scheduling
Schedule when notifications are sent and pre-set when they should archive from the public view to keep your feeds and public pages organized without extra effort.
Approval Workflows
Set up publishers to review and approve or reject posts before sending. Drafts can be reviewed, approved, or rejected by assigned users — ensuring accuracy and consistency before anything goes live.
NEW Portal
New portal to allow subscribers to manage their preferences and view or search news and events.
Resident Subscription
Contral
Contral
Give residents more control over how they stay informed. They can now manage their contact methods and subscription preferences directly from your portal or mobile app.
Video Posts
For those important announcements, add videos to your posts to get your message delivered with the personal touch you want. Videos will play in followers feeds.
Templates
Start with some of our reusable templates to get you started quickly or to keep messaging consistent.
Send Groups
Group related departments (like Police, Fire, or Public Works) so subscribers know who the messages are from.
Embeddable
Web Feeds
Web Feeds
Enhance your website by embedding shareable widgets to subscribe, view news feeds, put emergency alerts on the top of your site, and embed app download ads and links. Turn every interaction into a chance to grow your reach.
Improved Text Editor
Clean, intuitive editing experience that supports rich formatting and accessible media embeds.
A Clearer View for Residents
Residents can now easily see what matters most — with improved layouts, filters, and read states that make staying informed simple and intuitive.
Mobile-Ready Authoring and Approval
Create and send notifications directly from your mobile device. Manage drafts, approvals, and scheduling on the go with a fully responsive interface.
Recent Updates - 2025
SMS Alerts
Reach residents instantly with fast, reliable text messages that are impossible to miss.
Voice
Deliver urgent updates to low-tech residents through automated voice calls that grab attention when it matters most.
Geo - Targeting
Send messages to residents within a targeted geographic area — or exclude certain areas — for precise, location-based communication.
Two-Way Messaging
Get feedback or field follow up questions from residents. A new “Ask a Question” button lets them reply directly, creating a connected request for your team to manage. (Requires CRM module)
Social Media Experience
Instantly generate eye-catching post images using your headline, tagline, logo, and imagery. Connect your social accounts and share with ease.
