What's Coming

(925) 456-4468

Sales@gogovapps.com

Support center

What’s Coming

CRM Edit

Join our CRM Webinar!

Hear from our company leaders directly about all of our updates. See you there!

Multiple sessions available

Nov 16th, 2025

12 pm

Nov 16th, 2025

12 pm

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Contact support

support@gogovapps.com

(925) 456-4926

The 2025 Update introduces a completely re-engineered Request Edit Experience built to make every request faster, clearer, and more connected. From creating requests in seconds to managing attachments, linking related items, and closing out work — every detail has been reimagined for performance, flexibility, and ease of use.

Highlights

Enhanced List Screen
Fully responsive and customizable. Filter and sort by any field or column to create the exact view you need.

New Map View
Visualize requests in a whole new way with an interactive map that supports GIS layers to get spatial context for your requests.

Simplified Create Request Experience
Create a new request in just a few steps with smart customer and location lookups. See records and potential duplicates before you submit.

Rebuilt Edit Layout
A cleaner hierarchy and persistent header actions keep you oriented at all times. Click-to-edit fields reduce clutter and make updates effortless.

Responsive from Desktop to your Phone
Fully optimized for desktop, tablet, and mobile experiences so you can work from anywhere.

Improved Linking and Duplicate Management
Quickly detect, link, and resolve duplicates with improved visual clarity and feedback.

Smarter Collaboration, Clearer Context
Search teammates instantly to send message to, attach files to messages, and see key updates unfold in a single, unified timeline that connects activity and conversation.

Added

Unified Record View
Instantly see all of a customer’s records — not just CRM requests, but related Code Enforcement cases and permits too for customers and locations.

Attachment Functions
New search, bulk actions, and full-view modes with collapsible info panels.

Geolookup
Import GIS data or create custom map layers to drive assignments, filters, and workflow automation by location.

Linked Items Panel
View all linked tickets at a glance, and easily add, unlink, or navigate between parent and child requests.

Followers Overview
See who’s following a request and add yourself with one click

Improved Integration Visibility
View more info about linked work order integrations or Code Enforcement cases right from the header.

Improved

Simplified Request Closure
When closing a request, you’ll be guided through exactly what needs to be filled out for “Work Done” or “Closed” statuses. No more searching for the right field.

Audit Trail Redesign
A cleaner, more legible timeline that makes reviewing history faster and easier.

Stock Replies Everywhere
Create or edit stock replies directly from the edit screen — not just from settings.

Streamlined Work Orders
Closing out tasks and marking work as complete is now simpler and faster.