Citizens and visitors to the City of Covina can now report potholes that need filling, traffic signal issues, and graffiti that needs removing from an app on their iPhone or Android smart phones, with the launch of the Covina At Your Service a new mobile work order application powered by GOGov. Smart phone users simply open the application, select an issue, take a picture, and tap submit – the application picks up the exact location and sends the issue directly to the staff member who can fix it.
“The smart phone application is the latest enhancement to the City of Covina’s citizen relationship management (CRM) solution. Providing smart phone convenience with the ability to report issues to us whenever or wherever they prefer will be a great asset to our community,” noted Mayor Victor Linares and members of the City Council.
The GPS and camera features built into the iPhone and Android smart phones make it simple for residents to alert Public Works staff about a variety of issues around the clock while they're mobile. Residents will know their issue went to the right person without ever going to an office or sitting down at a computer, and they can also receive status updates on their issues. This efficiency allows the City of Covina Public Works Department to improve our customer service and speed up the maintenance requests.
The Covina At Your Service smart phone application can be downloaded by searching the Apple App store, Android Market, or by going to the City of Covina website. There is no charge to download the application.