Every Valentine's Day, love notes fill inboxes across the country. But some of the most enthusiastic ones GOGov has ever received didn't come in envelopes — they came from city managers, communications directors, clerks, and trustees who couldn't stop raving about their experience. This year, we're letting them speak for themselves. From a Nevada city that literally asked "Did we say 'love' too much?" to an Indiana city that called its branded app "priceless," meet the local governments head over heels for GOGov.

💌 The Love Letters Are In

At GOGov, we build software for local governments — but the relationships we build with the people behind those governments are what make this work meaningful. This Valentine's Day, we went back through our customer spotlight archive to find the communities that expressed the most genuine enthusiasm for our platform. What we found made us blush.

From small townships of 700 residents to cities of 120,000, the theme was consistent: when a local government finds a tool that actually works for their team, their residents, and their budget — they aren't shy about saying so. Here are our top picks for the GOGov communities that love their govtech the most. 💙

❤️ #1: City of Sparks, Nevada — The Customer Who Said It Three Times

When Julie Duewel, Communications Manager for the City of Sparks, was asked to share her thoughts on GOGov, she didn't hold back. In fact, she said the quiet part out loud — and then asked if she'd said it too much.

"We love the branded app. Love the way the products work. And love the customer service. Did we say 'love' too much?" — Julie Duewel, Communications Manager, City of Sparks, NV

Sparks (population ~120,000) uses GOGov's Citizen Requests Management and Citizen Notifications platform to streamline resident communication across police, fire, and city departments — all unified in one branded mobile app. And on responsiveness? Julie was equally direct: "If you're looking for a company that has great products and is ALWAYS responsive, absolutely look into utilizing GOGov."

Read the full Sparks customer spotlight →

💙 #2: City of Frankfort, Indiana — The Customer Who Called It "Priceless"

Kimberly from the City of Frankfort, Indiana admits she was skeptical at first. Another platform? Another thing to maintain? But once she saw how GOGov could be fully customized to feel like it was built by the City of Frankfort — with zero ongoing maintenance burden on her team — her opinion changed fast.

"Being able to fully customize the app so it looks like it was built by the City of Frankfort was priceless. On my end, there's virtually no maintenance — I send in photos, make requests, and GOGov handles the rest. I don't know of another tool that's this easy while still feeling like it's truly ours." — Kimberly, City of Frankfort, IN

The love didn't stay internal, either. Other Indiana communities have reached out through the Accelerate Indiana Municipalities (AIM) network to learn how Frankfort manages resident communication — and Kimberly is quick to point them to GOGov every time. That's a love language all its own.

Read the full Frankfort customer spotlight →

💜 #3: City of San Luis Obispo, California — The Customer Who Said "Unmatched"

Known as "The Happiest City in America," San Luis Obispo sets high standards for everything. So when Senior Business Analyst Brendan Pringle calls GOGov's support "incredible" and its reporting tools "unmatched," it means something.

"The customer support at GOGov is incredible. We typically hear back on questions and requests within 24 business hours — which in my opinion speaks volumes about GOGov's commitment to their customers and to high quality service. The integration capabilities and the reporting tools are unmatched in my eyes and what you see is what you get." — Brendan Pringle, Senior Business Analyst, City of San Luis Obispo, CA

SLO uses GOGov's Citizen Requests / 311 across all city departments and has even worked with the GOGov team to build custom workflows — like automatically notifying business owners when abandoned shopping carts are reported near their location. That level of customization? That's a relationship built to last.

Read the full San Luis Obispo customer spotlight →

❤️ #4: City of Eagle Lake, Minnesota — "Very Impressed" from Day One

Eagle Lake, Minnesota (pop. ~3,300) came to GOGov after a citywide power outage exposed gaps in their emergency communication. Jennifer, who manages the platform day-to-day, says the experience from setup through daily use exceeded expectations at every stage.

"From setup to support, I've been very impressed. The rollout was easy, the platform is user-friendly, and any issues we've had are usually resolved the same day or within 24 hours." — Jennifer, City of Eagle Lake, MN

Eagle Lake's Citizen Notifications platform and branded mobile app are now central to their emergency communication and community engagement strategy — and Jennifer's straightforward endorsement reflects exactly the kind of trust that matters in local government: a tool that works when you need it, with a team that shows up when you call.

Read the full Eagle Lake customer spotlight →

💙 #5: Sunset City, Utah — From Zero to Connected

Before GOGov, Sunset City, Utah — the smallest city in Davis County — had one annual newsletter and no social media presence. Residents would say, "The city never tells us anything." City Recorder Nicole Supp knew something had to change. Today, she's one of GOGov's most enthusiastic advocates.

"Definitely go for it. It's a reasonably priced tool that helps you stay connected with your residents and modernize your communication efforts." — Nicole Supp, City Recorder, Sunset City, UT

With just under 6,000 residents and a tiny team, Sunset City uses their branded app, Sunset on the Go!, for everything from Council meeting reminders to water shutoff alerts — sent instantly from a mobile phone. It's a textbook example of a small city making a big community impact.

Read the full Sunset City customer spotlight →

💌 Honorable Mentions

The love doesn't stop at five. Two more communities deserve a Valentine's Day shoutout.

Brookfield Township, Ohio

Chairman Dan Suttles put it simply after his township transformed from no digital communication to real-time emergency alerts sent from the field: "It's well worth trying. There's a lot of potential if you're looking to better communicate with your community." When a township official had to pull over roadside to send a natural gas leak alert — and could — that potential became very real. Read their story →

Electric City, Washington

Records Clerk Tasha Enochs from this small Grant County community (pop. ~1,000) went out of her way to give a personal shoutout: "The customer service at GOGov has been extremely helpful and has kept us happy with the product. I want to give Mel from the customer support team a shout out — we appreciate his efforts." When customers name the people who helped them? That's love. Read their story →

💙 Why Our Customers Feel This Way

We hear a few consistent themes across every community that falls for GOGov. It's rarely just one thing — it's the combination of an affordable, easy-to-use platform, a dedicated support team that actually responds, and a branded experience that makes each government feel like the software was built just for them.

It doesn't matter if you're serving 700 residents in rural Wisconsin or 120,000 in a Nevada metro. Local government staff deserve tools that make their jobs easier, not harder — and when that happens, they notice. And apparently, they're happy to say so.

We're proud to serve 600+ local governments across the country, and we're grateful every day for the trust they place in us. Our Citizen Requests, Citizen Notifications, Code Enforcement, Online Permitting, and Mobile App products are built from the ground up alongside the departments and staff who use them every day.

Ready to Fall for GOGov? 💙

Join 600+ local governments who have found their perfect govtech match. Affordable. All-in-one. Built for your community. Schedule your demo today →

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