GOGov can help manage public records requests by reducing workloads and simplifying your Freedom of Information Act (FOIA) requests.

What is the FOIA?

Since 1967, the Freedom of Information Act (FOIA) has provided the public the right to request access to records from any federal agency. It is often described as the law that keeps citizens in the know about their government. Federal agencies are required to disclose any information requested under the FOIA unless it falls under one of nine exemptions which protect interests such as personal privacy, national security, and law enforcement.

Simplify the management of FOIA requests

GOGov CRM simplifies FOIA request management – from submission to fulfillment – with a complete digital solution that enables agencies to speed responses and enhance constituent engagement while ensuring compliance with all requirements. From web-based submissions to automated, electronic delivery of report requests, GOGov’s FOIA Request Management solution streamlines the collection and management of documents and communications while increasing convenience and transparency.

With GOGov, your agency can:

·       Streamline the collection of FOIA requests regardless of how they are received (phone call, fax, letter, email or e-form)

·       Route FOIA requests to the dedicated public information officer (PIO) with automated workflow, notifications and timers

·       Quickly create automated, cost-effective and customized correspondence using a customer communications management solution

·       Leverage powerful enterprise search technology to easily locate potential records required to fully complete requests

·       Ensure integrity of confidential information to comply with industry-standard security mandates

·       View dashboards that provide reports on open requests, request types and assigned departments for increased visibility into bottlenecks that slow fulfillment

·       Prove due diligence for searching for each record and determining which are appropriate for public consumption

Get Started with GOGov

Help manage public records requests by streamlining requests, automating workflows, and improving the citizen experience.

GOGov Citizen Request Management Software can help you reduce your workload and simplify your Freedom of Information Act (FOIA) requests. Schedule a demo.

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