Camden, SC, a charming city in Kershaw County, faced challenges with aging infrastructure and outdated technology. Partnering with GOGov transformed citizen service requests, improving efficiency and communication through the "Connect Camden SC" app.
Located in Kershaw County, South Carolina, Camden is a charming small city nestled in the scenic Midlands region, only a quick 20-minute drive from the state capital of Columbia. Despite its modest population of approximately 7,800 residents, Camden's impact extends far beyond its city limits, as neighboring areas also utilize city services. In fact, an estimated 11,000-22,000 individuals collectively rely on Camden's utility services.
After recognizing the issue of aging infrastructure and outdated technology, Camden's city manager took action to improve their public works department's response time and organization regarding citizen requests for service. Upon discovering the potential of GOGov, staff saw an opportunity to streamline service request reporting from citizens and better manage work orders using the CRM software's dashboard. Additionally, the city found that GOGov's GONotify module was a great solution for their communication needs. In an effort to modernize their internal processes, the city sought out GOGov to supplement their aging work order system.
Camden uses GOGov’s Citizen Notifications and Citizen Requests Management/311 products with their city mobile app “Connect Camden SC” on a day-to-day basis. Specifically, the city uses the notifications platform to announce city hall closures, power outages, road closures, and other similar important updates. Before partnering with GOGov, Camden had a difficult time getting information out quickly to the general population.
The city of Camden is improving efficiency in managing citizen service requests through the utilization of GOGov's Citizen Requests/311 module. From identifying potholes and malfunctioning streetlights to reporting abandoned vehicles and other code enforcement, the Camden Police Department has integrated the requests system into their operations, allowing officers to swiftly capture and submit requests while on patrol. This has been a major asset for Camden, as not only are citizens able to utilize the app for requests, but also other city staff can utilize it internally for issue management. The inclusion of a CRM dashboard has further streamlined Camden's internal processes, ensuring that all requests are centrally located and easily accessible, preventing any issues from being forgotten or overlooked.
“Prior to launching Connect Camden SC, a resident may call and leave a message that there's a pothole on their street, but that information doesn’t get to the right person because maybe they were out sick that day or on vacation. And then it gets forgotten and the piece of paper gets lost. The Connect Camden SC app allows us to do better”
Katharine Spadacenta, Planning & Development Department
In 2024, Camden aims to prioritize effective communication by strategically utilizing notifications. Additionally, the City will continue to promote GOGov as an effective way to submit citizen requests, supplementing the requests placed through the current work order system. This gradual shift is just one part of the plan to maximize efficiency.
GOGov is committed to helping municipalities and local governments enhance community engagement, streamline operations, and foster transparent communication. Our partnership with Camden demonstrates the potential of our solutions to make a meaningful impact on cities of all sizes, and our continued efforts to improve and innovate further.
GOGov specializes in providing CRM, Code Enforcement, Citizen Notifications, Online Permitting and mobile software to local governments of all sizes. We built our software from the ground up working with the departments and staff that now use our products every single day.