Florida just passed a new law banning anonymous complaints to code officers.
The new bill prohibits county and municipal code inspectors from initiating an investigation into violations of city or county codes or ordinances based upon an anonymous complaint. It also requires that an individual making a complaint of a potential violation provide his or her name and address to the local government body before an investigation may occur.
The prohibition does not apply if the code inspector has reason to believe the alleged violation presents an imminent threat to public health, safety, or welfare or imminent destruction of habitat or sensitive resources.
The bill takes effect July 1, 2021
The bill amends the county and municipal code enforcement statutes to address the transparency of complaints made to code inspectors working for local governments and local code enforcement boards alleging violations of city and county codes and ordinances. Specifically, the bill prohibits code inspectors and code enforcement officers from initiating a code enforcement investigation based upon an anonymous complaint. Additionally, an individual making a complaint of a potential violation must provide his or her name and address to the local government body before an investigation may occur.
The prohibition in the bill does not apply if the code inspector has reason to believe the alleged violation presents an imminent threat to public health, safety, or welfare or imminent destruction of habitat or sensitive resources.
How can GOGov help?
Code Enforcement Officers now need an easy way to record code related complains. Enter GOGov Citizen Request Management! More than just potholes, GOGov CRM is an intelligent, user friendly solution for managing all of your agency service requests! In fact, our CRM solution can help field Code Enforcement complaints and capture all the contact information needed. A citizen can open the city branded mobile app, take a picture of the compliant (graffiti, abandoned vehicles, tall grass, weeds and more) and enter the necessary fields and send the report to the city. From there, Code Enforcement Officers can access all the contact information needed to act on the compliant, and if the city is running GOGov CRM and CE, officers and citizens will be able to track the progress of the complaint in the city branded app.
Read the new law: https://flsenate.gov/Session/Bill/2021/60/BillText/er/PDF