Modern local governments are transforming how they serve their communities through digital permitting software. From streamlining application processes to improving transparency, online permitting software is revolutionizing how municipalities handle permits and licenses. Read on to discover eight compelling benefits that are helping local governments across the country work smarter and better serve their residents.

1. 24/7 Online Access for Citizens

Digital permitting software enables residents and businesses to apply for permits anytime, anywhere. No more rushing to city hall before closing time or taking time off work for in-person applications. With online permitting software, applicants can submit applications, upload documents, and pay fees from their computer or mobile device at their convenience.

This is especially valuable for communities with second homeowners or remote property owners. As Pamela Flowers, Development Director at Archuleta County, Colorado explains, "We had challenges with our previous online permitting system, which only handled short-term rentals through Granicus software, and it wasn't meeting our needs." After implementing GOGov's digital permitting solution, the county now provides accessible, modern services to residents—many of whom live out of state.

2. Centralized Information and Case Management

One of the most significant advantages of local government software is the ability to view all permit-related information in one centralized system. Staff can quickly access application history, related permits, and even code enforcement cases—all from a single platform.

Archuleta County experienced this benefit firsthand. "The ability to centralize everything with GOGov is a huge benefit. Now, when someone applies for a building permit, we can see if they have an open code enforcement case, which helps streamline our processes and improve efficiency," notes Pamela Flowers. This holistic view enables better decision-making and more coordinated service delivery across departments.

3. Reduced Administrative Burden

Digital permitting software dramatically reduces the time staff spend on manual data entry, filing paperwork, and responding to status inquiries. Automated workflows handle routine tasks, freeing up staff to focus on more complex permit reviews and customer service.

The impact can be substantial. Archuleta County's permitting platform has "cut permit approval time by half, despite frequent corrections needed from applicants," demonstrating how online permitting software can accelerate processes even when applications require revisions.

4. Enhanced Transparency and Communication

Applicants want to know where their permit stands in the review process. Digital permitting software provides real-time status updates, eliminating the "black box" feeling of traditional permitting. Automated notifications keep applicants informed at each stage, reducing phone calls and emails to staff asking for updates.

"Applicants can now track permit status online, reducing the need for manual emails," explains Pamela Flowers. This transparency builds trust between government and citizens while simultaneously reducing staff workload.

5. Improved Record Keeping and Compliance

Online permitting software maintains comprehensive digital records of all applications, communications, and decisions. These detailed records are invaluable for audits, appeals, and historical reference. "GOGov has helped us build a clearer, more organized system where we can easily access historical data and ensure smoother operations across different services," says Archuleta County's Development Director.

This robust record-keeping also supports legal compliance. "All communications with applicants are stored in the system, providing transparency and reducing miscommunication," which is especially critical when cases escalate to legal proceedings.

6. Streamlined Interdepartmental Collaboration

Many permits require review from multiple departments—planning, building, fire, public works, and more. Digital permitting software facilitates seamless collaboration by enabling all reviewers to access the same application simultaneously, add comments, and track review progress.

For municipalities looking to optimize their processes, this collaboration can extend even further. "If you're dealing with complaints and code violations in the same departments where you're managing permitting, it makes sense to use GOGov Code Enforcement and Permitting Solutions together. This approach provides a comprehensive picture of each property, allowing us to see its historical context and current status, ensuring that all aspects are working together effectively," advises Pamela Flowers.

7. Automated Fee Calculation and Online Payments

Manual fee calculation is prone to errors and time-consuming. Local government software with dynamic fee schedules automatically calculates the correct fees based on permit type, project scope, and other variables. Combined with integrated online payment processing, applicants can pay immediately upon submission, improving cash flow and reducing payment delays.

8. Data-Driven Decision Making and Reporting

Digital permitting software captures valuable data about permit types, processing times, revenue, trends, and bottlenecks. This information empowers local government leaders to make informed decisions about staffing, fee structures, and process improvements. Built-in reporting tools make it easy to generate the insights needed for budgeting, strategic planning, and demonstrating value to elected officials and the public.

Making the Transition to Digital Permitting

For local governments still relying on paper-based or outdated permitting systems, the transition to modern digital permitting software might seem daunting. However, the benefits far outweigh the initial learning curve. The key is choosing the right partner.

"I was already familiar with GOGov from using their code enforcement software for a couple of years, and I had been very satisfied with it. When I learned that GOGov had a permitting solution, it made sense to bring everything under one platform," explains Pamela Flowers, highlighting the value of an integrated approach. Read the full Archuleta County success story to learn more about their digital transformation.

Modern online permitting software delivers measurable improvements in efficiency, transparency, and citizen satisfaction. Whether your municipality is managing building permits, short-term rental licenses, or any other type of permit or license, digital solutions help you serve your community better while making staff more productive.

Ready to Transform Your Permitting Process?

GOGov's digital permitting software is designed specifically for local governments, with features that address the unique challenges municipalities face. From small towns to large counties, our online permitting software helps government agencies modernize their operations and deliver the convenient, transparent services today's residents expect.

Learn how GOGov can help your municipality streamline permitting and licensing. Schedule a demo with our team today.

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